General Management
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Item Causality analysis in business performance measurement system using system dynamics methodology(American Institute of Physics Inc., 2014) Yusof, Zainuridah; Yusoff, Wan Fadzilah Wan; Maarof, FaridahOne of the main components of the Balanced Scorecard (BSC) that differentiates it from any other performance measurement system (PMS) is the Strategy Map with its unidirectional causality feature. Despite its apparent popularity, criticisms on the causality have been rigorously discussed by earlier researchers. In seeking empirical evidence of causality, propositions based on the service profit chain theory were developed and tested using the econometrics analysis, Granger causality test on the 45 data points. However, the insufficiency of well-established causality models was found as only 40% of the causal linkages were supported by the data. Expert knowledge was suggested to be used in the situations of insufficiency of historical data. The Delphi method was selected and conducted in obtaining the consensus of the causality existence among the 15 selected expert persons by utilizing 3 rounds of questionnaires. Study revealed that only 20% of the propositions were not supported. The existences of bidirectional causality which demonstrate significant dynamic environmental complexity through interaction among measures were obtained from both methods. With that, a computer modeling and simulation using System Dynamics (SD) methodology was develop as an experimental platform to identify how policies impacting the business performance in such environments. The reproduction, sensitivity and extreme condition tests were conducted onto developed SD model to ensure their capability in mimic the reality, robustness and validity for causality analysis platform. This study applied a theoretical service management model within the BSC domain to a practical situation using SD methodology where very limited work has been done. © 2014 AIP Publishing LLC.Item Adopting Business Analytics to Leverage Enterprise Data Assets(Springer Science and Business Media B.V., 2017) Djerdjouri, Mohamed; Mehailia, AbdelghaniItem The Relationship Between Conflict Management and Job Performance(Springer Science and Business Media B.V., 2017) Majid, Mohd Yunus; Maarof, FariedahItem Implementing a Mass Customization Business Model in the Health Industry(Springer Science and Business Media B.V., 2017) Poulin, MarcItem A Web-Based Benchmarking Tool and Database for SMEs: Research in Progress(Springer Science and Business Media B.V., 2017) Ahmad, Norita; Maarof, Fariedah; Elshareif, Elgilani Eltahir; Opulencia, JadeItem Intercultural Competencies for Career Advancement: A Comparative Study of Managerial Competencies in United Arab Emirates and Malaysia(Springer Science and Business Media B.V., 2017) Haladay, Diana J.; Sergio, Rommel Pilapil; Makki, Ahmed M.; Zarim, Zainal Abu; Ismail, Mohd NorItem Relationship Between Working Capital Management and Profitability: A Case of Tabreed (National Central Cooling Company PJSC)(Springer Science and Business Media B.V., 2017) Venkatachalam, R.Item Exploring the mediating role of feedback environment in the relationship between supervisors’ emotional intelligence and employees’ performance: Feedback environment(IGI Global, 2019-07) Khan, Saif; Anjam, Mahwish; Abu Faiz, Mohammad; Khan, FaisalThis empirical study examines the relationship between the measured perception of the supervisor’s emotional intelligence and the employee workplace performance, as it is impacted by the mediating effect of the supervisor’s feedback environment. Data were collected from selected faculties of higher education institutions within Dubai, United Arab Emirates (UAE) by means of a cross-sectional quantitative survey using a random probability sampling technique. Statistical techniques used for the purpose of data analysis include, descriptive statistics, Pearson’s correlation coefficient, confirmatory factor analysis, and structural equation modeling. The data analysis confirmed all of the research hypotheses excluding the impact of a supervisor’s use of emotions on the feedback environment. However, the data from the feedback environment indicates a significant mediating impact upon the relationship between supervisor’s emotional intelligence and the subordinate’s work performance. This study establishes the role of the supervisor’s emotional intelligence in defining the feedback environment as they deal with faculty members’ quality of work. Copyright © 2019, IGI Global. Copying or distributing in print or electronic forms without written permission of IGI Global is prohibited.Item Dubai International Financial Centre’s updated data protection law-part 1: developing a modern, global law in a UAE financial free zone(Henry Stewart Publications, 2020) Baker, Lori; Beeton, JulieIt is a little-known fact that in the Middle East, a data protection law very similar to the original EU Directive of 1995 and the UK Data Protection Act of 1998 exists. But the Dubai International Financial Centre (DIFC) is the purveyor of this law, which is in force since 2007 and undergoing an overhaul to be completed by December 2019. The updated law combines international data protection standards of the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act with innovative, new concepts that work for the DIFC’s FinTech/X-tech incubator. Ultimately, the goal is to obtain adequacy recognition by the European Commission. This paper tells us how such a law was created and how a small jurisdiction in the United Arab Emirates is making big strides in data protection. © Henry Stewart Publications 2398-1679 (2020).Item Determinants Linked to Executive Succession Planning in Public Sector Organizations(Sage Publications India Pvt. Ltd, 2020) Al Suwaidi, Muna; Jabeen, Fauzia; Stachowicz-Stanusch, Agata; Webb, MatthewSuccession planning is important for organizational growth and business sustainability in the public sector. However, few organizations have attempted to introduce the concept and practice. This article aimed to identify and prioritize the factors that influence executive succession planning in the public sector in the United Arab Emirates (UAE), using the analytic hierarchy process. A model was developed with 5 criteria and 29 sub-criteria and tested using data collected from 40 interviews with top executives from various public sector organizations. The findings showed that succession planning strategy, organizational culture and leadership development opportunities were the most significant factors linked to executive succession planning in the UAE public sector. A framework for decision-makers was developed which could be used to overcome some of the challenges of executive succession planning. It is hoped that this study will help policymakers to formulate suitable policies and strategies to promote executive succession planning in public sector organizations. It will also help them to implement best practice in this field. © 2020 Management Development Institute.Item Individual preferences towards nuclear energy: the transient residency effect(Routledge, 2020) Contu, Davide; Mourato, Susana; Kaya, OzgurNuclear energy is an energy source that is usually unfavourable among the public due to its inherent risks. However, it presents a number of benefits, including the possibility to reduce emissions and the contribution to tackle climate change. Among the countries adopting nuclear energy, the United Arab Emirates (UAE) is unusual in that a large share of its residents consists of expatriates who live only part of their lives in the country with no (or highly unlikely) access to citizenship. This distinctive population structure offers the opportunity to investigate the effect of transient residency on acceptance and preferences towards nuclear energy. We conducted this investigation by designing a stated preferences-based survey, targeting an online nationwide sample. The survey collected information on socio-economic characteristics and attitudes, including views on perceived risks and benefits of nuclear energy, views towards different energy sources and life satisfaction. Results indicate that transient individuals, especially those who are more satisfied with their lives in the UAE, are significantly less likely to oppose the construction of new nuclear plants. These individuals are characterized by a more positive perception of benefits over risks arising from nuclear energy. Policy implications are discussed. © 2020, © 2020 Informa UK Limited, trading as Taylor & Francis Group.Item Antecedents of employee alienation and its impact on individual work performance during post-merger integration (PMI)(Emerald Group Holdings Ltd., 2020) Al Hosani, Yousef; Jabeen, Fauzia; Paul, Justin; Stachowicz-Stanusch, AgataPurpose: The objective of this study was to examine the significant factors leading to employee alienation in post-merger integration (PMI). Design/methodology/approach: Data were collected from 482 middle- and low-level employees in two organizations in the real estate and banking sectors in the United Arab Emirates. The analysis was carried out using structural equation modeling (SEM). Findings: Organizational justice, employee commitment, organizational trust, perceived effectiveness of human resource (HR) initiatives and employee communication strategy played an important role in developing or mitigating a feeling of alienation among employees during PMI. Employee tenure in the organization affected individual work performance. Research limitations/implications: The study was limited to middle- and low-level employees and did not consider other organizational variables important in mergers. This study will help merger strategists to deliver appropriate HR practices during PMI, facilitating mitigation of uncertainties among employees and maximizing their trust and commitment. Originality/value: The study results will help organizations understand employee trust, commitment and determinants in an emerging economy. © 2020, Emerald Publishing Limited.Item Complementing choice experiment with contingent valuation data: Individual preferences and views towards IV generation nuclear energy in the UK(Elsevier Ltd, 2020-01) Contu, Davide; Mouratob, SusanaItem Is Blockchain Technology Applicable in Small and Medium-Sized Enterprises?(Springer Science and Business Media Deutschland GmbH, 2021) Chabani, Zakariya; Hamouche, Salima; Said, RaedItem Attitudes towards climate change and energy sources in oil exporters(Elsevier Ltd, 2021-11) Contu, Davide; Kaya, Ozgur; Kaya, IlkerSwitching to energy mixes that use more non-fossil fuels is critical to reduce greenhouse gas emissions to tackle climate change. Climate change poses a major challenge to oil exporting Gulf countries, like the rest of the world, but research on human views on energy and climate change is limited. We aim to fill this gap by focusing on the UAE, a nation with a peculiar demographic composition that includes an overwhelming proportion of expatriates and transitions towards green and nuclear resources. We examine whether transiency of residence and life satisfaction play a role in influencing perceptions about climate change and energy sources. We also analyze how expatriates' opinions differ from UAE citizens who have significantly higher income and welfare benefits. © 2021 The AuthorsItem Assessing views towards energy sources with social media data: The case of nuclear energy in the UAE(MDPI, 2021-11) Contu, Davide; Elshareif, Elgilani Eltahir; Gurrib, IkhlaasInsights from the analysis of views towards energy sources are of paramount importance for the setting of successful energy policies, especially in instances where the public might be reluctant towards certain projects’ implementations. This work presents an analysis of social media comments data given in response to posts around the connection to the grid of a nuclear plant reactor in the United Arab Emirates (UAE). We assessed comments on Facebook posts of local and international media, as well those written in response to a post of a social media influencer. We extracted the main themes and performed sentiment analysis. The results indicate the presence of mixed views towards nuclear energy when focusing on comments on international media’s posts as well as on the social media influencer’s post considered, whilst they were very positive when assessing comments to local media. All in all, nuclear waste and previous nuclear accidents appear to be as the top of the mind; at the same time, solar energy is often suggested in the comments as a viable energy source for the UAE. Implications for the communication of nuclear energy developments in social media are discussed. © 2021 by the authors. Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (https:// creativecommons.org/licenses/by/ 4.0/).Item Innovativeness and Involvement: An Unexpected Purchase Due to a Referral Behavior(Institute of Electrical and Electronics Engineers Inc., 2022) Ramzan, Fizza; Ramzan, Izza; Ibrahim, Muhammad; Tangri, Kiran; Al-Kassem, Amer Hani; Inairat, Mohammad; Marwaha, Sunita; El Khatib, MounirItem Radioactive source search problem and optimisation model based on meta-heuristic algorithm(Sciendo, 2022) Zhang, Min; Lu, Xuewen; Hoffman, Ettiene; Kharabsheh, Radwan; Xiao, QianghuaIn the process of rational development and utilisation of nuclear energy, people often face nuclear accidents such as lost and stolen radioactive sources; so, the means of searching for these sources quickly in highly radioactive environments is an important security challenge. In the past, these jobs were limited to workers specialising in nuclear technology. They used gamma-ray detection equipment to search for radioactive sources, but the search efficiency was low. The main purpose of this article is to design a meta-heuristic algorithm based on imitating professional technicians to locate radioactive sources in a computer-aided manner. At the same time, due to the complexity that may characterise the actual search, the search strategy must be optimised. The article established an intelligent random search model with human thinking. Finally, it was proved based on the mathematical theory that the complexity of the model search algorithm is linear, and the simulation experiment results show that the optimisation algorithm has good efficiency and fault tolerance. © 2021 Min Zhang et al., published by Sciendo 2021.Item Abu Dhabi Ports' Horns of Hope: A Global Initiative During COVID-19(Case Centre UK, 2022) Gernal, Liza; Reyes, Fernando Eraña; Sergio, RommelThis case study highlights Abu Dhabi Ports' corporate social responsibility (CSR) efforts. It features into the organization's best practices, work methodologies, and sound tactical approaches in responding to the changes and challenges of the COVID-19 pandemic, which has paralyzed several parts of the economy across the world. The case examines how Abu Dhabi Ports demonstrated corporate social responsibility and commitment to its people. It also notes the achievements of the organization, particularly the awards it received in recognition of its people management solutions.Item Building a World that Works for Tomorrow: General Electric's Integrated Approach to Leading with Integrity(Case Centre UK, 2022) Sergio, RommelThis case study looks into the integrated approach of General Electric (GE) in leading with integrity. Specifically, the case highlights GE's corporate social responsibility and ethical practices. The company leads by example, and integrity is woven into everything it does as part of the business, including safeguarding its people and taking care of the environment. As a high-tech industrial company, GE's operations impact the environment one way or another; thus, it is worth looking at how the company ensures that it is minimizing that impact. Furthermore, the case examines various initiatives of GE to invest in its people, reduce the impact on the environment, and innovate to build better tomorrow for healthcare and aviation.