Can ChatGPT improve communication in hospitals?

Date
2023-03-01
Journal Title
Journal ISSN
Volume Title
Publisher
El Profesional de la Informacion
Abstract
Hospitals’ use of communication is a crucial aspect of patient care, yet medical material is often hard to read and understand for patients. Issues related to lack of standardization, use of jargon, reliance on outdated technology, poor coordi-nation between health personnel, and shortage of healthcare workers lead to miscommunication, delays, and errors in patient care. By improving communication, hospitals can improve patient care and outcomes, and perhaps lower costs. This opinion piece compares current communication methods with the use of ChatGPT technology to explore whether ChatGPT can improve the efficiency and accuracy of communication in healthcare settings and, hence, improve patient care. While natural language processing (NLP) tools such as ChatGPT and other artificial-intelligence-generated content (AIGC) have tremendous potential to be very useful in healthcare, they should not be solely used as a substitute for humans and should therefore be used with caution. © 2023, El Profesional de la Informacion. All rights reserved.
Description
Keywords
Artificial intelligence, ChatGPT, Communication, Costs savings, Doctors, Education, Efficacy, Efficiency, Healthcare communication, Hospitals, Patients, Training, Upskilling
Citation
Santandreu-Calonge, D., Medina-Aguerrebere, P., Hultberg, P., & Shah, M. A. (2023). Can ChatGPT improve communication in hospitals?. Profesional de la información, 32(2). https://doi.org/10.3145/epi.2023.mar.19
DOI