A critical analysis of the "dialogic communications" potential of sub-Saharan African Police Service websites

dc.contributor.author Madichie, Nnamdi O.
dc.contributor.author Hinson, Robert
dc.date.accessioned 2021-03-24T08:56:29Z
dc.date.available 2021-03-24T08:56:29Z
dc.date.copyright © 2013
dc.date.issued 2014-06
dc.description This article is not available at CUD collection. The version of scholarly record of this article is published in Public Relations Review (2014), available online at: https://doi.org/10.1016/j.pubrev.2013.10.009 en_US
dc.description.abstract This study examines the socio-economic development potential of engaging dialogue on sub-Saharan Africa Police Service Websites (SSAPWs). Drawing upon Kent and Taylor's (1998) dialogic communications framework the study covers countries from Angola to Zambia. SSAPWs were found to have performed reasonably high on the ease of interface, while lagging in terms of disseminating useful information; ability to engage the public in constructive dialoguing (i.e. dialogic loop); conservation of visitors; and return visits. While internet penetration rates in SSA may be low and expensive, most people with internet access are underreported, as data is atypically derived from unreliable PC internet subscriptions as opposed to social media usage via mobile devices. The authors argue for more proactive public sector marketing strategies, leveraging the SSAPW platform for effective crime detection, reporting and fighting - in a collaborative effort between the police and the citizens of concerned states. In so-doing the study not only contributes to the scant literature on the potential of constructive dialogic communications on the websites of public services in the developing world context - not the least in the police service sector. In other words the study goes beyond the usual suspects (e.g. online retailing) to dialogue in policing. © 2013 Elsevier Inc. en_US
dc.identifier.citation Madichie, N. O., & Hinson, R. (2014). A critical analysis of the “dialogic communications” potential of sub-Saharan African Police Service websites. Public Relations Review, 40(2), 338–350. https://doi.org/10.1016/j.pubrev.2013.10.009 en_US
dc.identifier.issn 03638111
dc.identifier.uri http://dx.doi.org/10.1016/j.pubrev.2013.10.009
dc.identifier.uri http://hdl.handle.net/20.500.12519/361
dc.language.iso en en_US
dc.publisher Elsevier BV en_US
dc.relation Authors Affiliations : Madichie, N.O., Marketing, School of Business Administration, Canadian University of Dubai, PO Box 117781, Dubai, United Arab Emirates; Hinson, R., Marketing, University of the Free State Business School, South Africa
dc.relation.ispartofseries Public Relations Review; Volume 40, Issue 2
dc.rights License to reuse the abstract has been secured from Elsevier and Copyright Clearance Center.
dc.rights.holder Copyright : © 2013 Elsevier Inc.
dc.rights.uri https://s100.copyright.com/CustomerAdmin/PLF.jsp?ref=a3124b45-7bb2-437e-909d-0b205ff6b916
dc.subject Dialogic communications en_US
dc.subject Policy and governance en_US
dc.subject Public relations en_US
dc.subject Sub-Saharan African Police Websites en_US
dc.subject Trust and organizations en_US
dc.title A critical analysis of the "dialogic communications" potential of sub-Saharan African Police Service websites en_US
dc.type Article en_US
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