Browsing by Author "Maarof, Fariedah"
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Item The Relationship Between Conflict Management and Job Performance(Springer Science and Business Media B.V., 2017) Majid, Mohd Yunus; Maarof, FariedahThe aim of this study is to examine the relationship between conflict management (CM) and job performance (JP). There are five styles of conflict management which are integrating, dominating, obliging, avoiding, and compromising. However, in this research the author only focuses on integrating, obliging, and compromising styles which are considered as our independent variables and job performance as our dependent variable. Accordingly, dominating (high concern for self and low concern for others) and avoiding (low concern for self and others) styles do not fit Malaysian culture. Data consists of respondents in the banking sector. Correlation analysis was used to support the findings. It was found out that obliging and compromising have a significant relationship with job performance while no relationship exists between integrating and job performance. It appears that the reserved and soft-spoken Malaysian would opt to sacrifice their goals (obliging) and can easily agree with the outcomes of the conflict management (compromise), as supported by research findings by Wang et al. (Manag Int Rev 45:3–21, 2005). The individualistic-collectivist culture characteristics indicate different approaches between Western and Asian managers in handling conflict management, Wang et al. (Manag Int Rev 45:3–21, 2005). © 2017, Springer International Publishing Switzerland.Item A Web-Based Benchmarking Tool and Database for SMEs: Research in Progress(Springer Science and Business Media B.V., 2017) Ahmad, Norita; Maarof, Fariedah; Elshareif, Elgilani Eltahir; Opulencia, JadeThis research focuses on developing a standard benchmarking tool and database that can be used by SMEs in the UAE to evaluate themselves against their competitors. The project presents an adaptation of an existing tool, QuickView, already in use in the USA. The short-term objectives of the project are to determine whether QuickView could be usable in the UAE, and to test whether SMEs in the UAE could be evaluated against the 4000 US SMEs on the QuickView database. Eventually, the goal is to help SMEs in the UAE improve bottom-line performance by transforming their practices for competitive advantage. © 2017, Springer International Publishing Switzerland.