Enyinda, Chris I.Ogbuehi, Alphonso O.Hamouri, Suhair2021-04-062021-04-062013Enyinda, C.I., Ogbuehi, A.O. & Hamouri, S. (2013). Analytic Hierarchy Process and Sensitivity Analysis Approach for Social Media Impact on Pharmaceutical Relationship Marketing Tactics. 2013 Annual Meeting of the Decision Sciences Institute Proceedings, 1-18. https://decisionsciences.org/wp-content/uploads/2017/11/p671953.pdfhttp://hdl.handle.net/20.500.12519/374https://decisionsciences.org/wp-content/uploads/2017/11/p671953.pdfPharmaceutical relationship marketing (PRM) bodes well with the social media environment. Pharmaceutical industry can build and maintain relationships with consumers through social media. Firms that leverage social media to enhance their PRM tactics will be viewed favorably in terms of trust, transparency, openness, and honesty. This paper explores the sensitivity analysis (SA) of PRM tactics within the social media environment using analytic hierarchy process (AHP) approach. Results revealed customer engagement as the most important PRM tactic, followed by communication, and trust. The performance SA carried out on the PRM tactics showed that the ranking associated with social media channel options remained robust or insensitive to small perturbations.enPermission to reuse abstract has been secured from Dr. Suhair Hamouri.Relationship Marketing TacticsAHPSensitivity AnalysisSocial MediaConference Paper