Tourist satisfaction montenegro : destination management quality indicator

dc.contributor.author Bulatović, Iva
dc.contributor.author Stranjančević, Ana
dc.date.accessioned 2020-01-29T06:49:20Z
dc.date.available 2020-01-29T06:49:20Z
dc.date.copyright 2019 en_US
dc.date.issued 2019
dc.description This article is not available at CUD collection. The version of scholarly record of this Article is published in International Journal for Quality Research (2019), available online at: https://doi.org/10.24874/IJQR13.01-03. en_US
dc.description.abstract Contemporary tourists are highly demanding, they look for new experiences and unique sensations, while their satisfaction is an indicator of destination quality. Awareness of the factors of tourist satisfaction is of crucial importance for destination management. This paper examines the satisfaction of tourists on the example of Montenegro. In Montenegro, the tourist satisfaction was not much studied which reflects the originality of this research. Factors of tourist satisfaction represent an indicator of the destination management quality. When critical points of tourist offer are known, it is easier for destination management to create strategic plans and to focus on quality improvements. Research results confirm that the existing resources of Montenegro as a tourist destination are not well designed nor properly exploited and that the tourist offer is incomplete. Authors give recommendations on how to increase the level of tourist satisfaction and how tourist satisfaction can help destination management to ensure quality. © CQM - 2019. en_US
dc.identifier.citation Bulatović, I., & Stranjančević, A. (2019). Tourist satisfaction Montenegro: Destination management quality indicator. International Journal for Quality Research, 13(1), 33–46. https://doi.org/10.24874/IJQR13.01-03 en_US
dc.identifier.issn 18006450
dc.identifier.uri http://dx.doi.org/10.24874/IJQR13.01-03
dc.identifier.uri http://hdl.handle.net/20.500.12519/54
dc.language.iso en en_US
dc.publisher Centar for Quality en_US
dc.relation Authors Affiliations: Bulatović, I., Canadian University Dubai, Dubai, United Arab Emirates; Stranjančević, A., Modul University Dubai, Dubai, United Arab Emirates
dc.relation.ispartofseries International Journal for Quality Research;Vol. 13, no. 1
dc.rights Creative Commons Attribution-NonCommercial 4.0 International (CC BY-NC 4.0)
dc.rights.holder Copyright : 2019 CQM
dc.rights.uri https://creativecommons.org/licenses/by-nc/4.0/
dc.subject Management en_US
dc.subject Montenegro en_US
dc.subject Quality en_US
dc.subject Resources en_US
dc.subject Satisfaction en_US
dc.subject Tourist destination en_US
dc.title Tourist satisfaction montenegro : destination management quality indicator en_US
dc.type Article en_US
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