Tourist satisfaction montenegro : destination management quality indicator

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dc.contributor.authorBulatović, Iva
dc.contributor.authorStranjančević, Ana
dc.date.accessioned2020-01-29T06:49:20Z
dc.date.available2020-01-29T06:49:20Z
dc.date.copyright2019en_US
dc.date.issued2019
dc.descriptionThis article is not available at CUD collection. The version of scholarly record of this Article is published in International Journal for Quality Research (2019), available online at: https://doi.org/10.24874/IJQR13.01-03.en_US
dc.description.abstractContemporary tourists are highly demanding, they look for new experiences and unique sensations, while their satisfaction is an indicator of destination quality. Awareness of the factors of tourist satisfaction is of crucial importance for destination management. This paper examines the satisfaction of tourists on the example of Montenegro. In Montenegro, the tourist satisfaction was not much studied which reflects the originality of this research. Factors of tourist satisfaction represent an indicator of the destination management quality. When critical points of tourist offer are known, it is easier for destination management to create strategic plans and to focus on quality improvements. Research results confirm that the existing resources of Montenegro as a tourist destination are not well designed nor properly exploited and that the tourist offer is incomplete. Authors give recommendations on how to increase the level of tourist satisfaction and how tourist satisfaction can help destination management to ensure quality. © CQM - 2019.en_US
dc.identifier.citationBulatović, I., & Stranjančević, A. (2019). Tourist satisfaction Montenegro: Destination management quality indicator. International Journal for Quality Research, 13(1), 33–46. https://doi.org/10.24874/IJQR13.01-03en_US
dc.identifier.issn18006450
dc.identifier.urihttp://dx.doi.org/10.24874/IJQR13.01-03
dc.identifier.urihttp://hdl.handle.net/20.500.12519/54
dc.language.isoenen_US
dc.publisherCentar for Qualityen_US
dc.relationAuthors Affiliations: Bulatović, I., Canadian University Dubai, Dubai, United Arab Emirates; Stranjančević, A., Modul University Dubai, Dubai, United Arab Emirates
dc.relation.ispartofseriesInternational Journal for Quality Research;Vol. 13, no. 1
dc.rightsCreative Commons Attribution-NonCommercial 4.0 International (CC BY-NC 4.0)
dc.rights.holderCopyright : 2019 CQM
dc.rights.urihttps://creativecommons.org/licenses/by-nc/4.0/
dc.subjectManagementen_US
dc.subjectMontenegroen_US
dc.subjectQualityen_US
dc.subjectResourcesen_US
dc.subjectSatisfactionen_US
dc.subjectTourist destinationen_US
dc.titleTourist satisfaction montenegro : destination management quality indicatoren_US
dc.typeArticleen_US

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