The Impact of E-Wallet on ADNOC's Customer Satisfaction

dc.contributor.author Argimbayeva, Gaukharay
dc.contributor.author Menasria, Ines
dc.contributor.author Elshareif, Elgilani
dc.contributor.author Lewis, Alfred
dc.date.accessioned 2020-12-12T07:34:50Z
dc.date.available 2020-12-12T07:34:50Z
dc.date.copyright © 2020
dc.date.issued 2020-10-01
dc.description This article is not available at CUD collection. The version of scholarly record of this article is published in ACM International Conference Proceeding Series (2020), available online at: https://doi-org.ezp.cud.ac.ae/10.1145/3377571.3377631 en_US
dc.description.abstract This paper analyzes the effects of E- Wallet on Abu Dhabi National Oil Company (ADNOC) customers' satisfaction. A comprehensive discussion of the various services provided by ADNOC was presented to capture related and unrelated product offerings. Given that the primary offering is fueling, ADNOC also provides services such as lubrication, car wash options and tire centers. The ADNOC stations also have alliances with the food and beverage industry such as McDonald's corporation, Costa Coffee as well as Starbucks. Given that this paper presents the first study of ANDOC's utilization of the E-Wallet and customer satisfaction, results from other industries were reviewed to establish an overview of customers' utilization of E-Payment facilities. For this study a survey was administered to solicit responses from ADNOC's customers to ascertain the satisfaction level of the utilization of the E-Wallet. Coefficient alpha was used to measure the internal consistency reliability of both E-wallet and Customer Satisfaction subsets. The research paper also used Pearson's correlation coefficient to assess the degree of possible relationship between the Pearson's correlation coefficient. Coefficient alpha was 0.85 and 0.95 for E-wallet and Customer Satisfaction respectively. Pearson's correlation coefficient test was 0.815 indicates that there is strong relationship between Pearson's correlation coefficient. The finding is expected to help ADNOC management to better understand the concept of "know your customers". © 2020 ACM. en_US
dc.identifier.citation Argimbayeva, G., Menasria, I., Elshareif, E., & Lewis, A. (2020, January). The Impact of E-Wallet on ADNOC's Customer Satisfaction. In Proceedings of the 2020 11th International Conference on E-Education, E-Business, E-Management, and E-Learning (pp. 364-368). https://doi-org.ezp.cud.ac.ae/10.1145/3377571.3377631 en_US
dc.identifier.isbn 978-145037294-7
dc.identifier.uri https://doi-org.ezp.cud.ac.ae/10.1145/3377571.3377631
dc.identifier.uri http://hdl.handle.net/20.500.12519/302
dc.language.iso en en_US
dc.publisher Association for Computing Machinery en_US
dc.relation Authors Affiliation : Argimbayeva, G., Canadian University, Dubai, United Arab Emirates; Menasria, I., Canadian University, Dubai, United Arab Emirates; Elshareif, E., Canadian University, Dubai, United Arab Emirates; Lewis, A., Canadian University, Dubai, United Arab Emirates
dc.relation.ispartofseries ACM International Conference Proceeding Series;
dc.rights Permission to reuse the abstract has been secured from Association for Computing Machinery
dc.rights.holder Copyright : © 2020 ACM.
dc.subject ADNOC en_US
dc.subject customer satisfaction en_US
dc.subject E-Payments en_US
dc.subject E-Wallet en_US
dc.subject Beverages en_US
dc.subject Correlation methods en_US
dc.subject E-learning en_US
dc.subject Electronic money en_US
dc.subject Oils and fats en_US
dc.subject Petroleum industry en_US
dc.subject Sales en_US
dc.subject Abu Dhabi national oil companies en_US
dc.subject Customers' satisfaction en_US
dc.subject Food and beverage industry en_US
dc.subject Internal consistency reliability en_US
dc.subject Pearson's correlation coefficients en_US
dc.subject Product offerings en_US
dc.subject Research papers en_US
dc.title The Impact of E-Wallet on ADNOC's Customer Satisfaction en_US
dc.type Conference Paper en_US
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