The Impact of E-Wallet on ADNOC's Customer Satisfaction

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dc.contributor.authorArgimbayeva, Gaukharay
dc.contributor.authorMenasria, Ines
dc.contributor.authorElshareif, Elgilani
dc.contributor.authorLewis, Alfred
dc.date.accessioned2020-12-12T07:34:50Z
dc.date.available2020-12-12T07:34:50Z
dc.date.copyright© 2020
dc.date.issued2020-10-01
dc.descriptionThis article is not available at CUD collection. The version of scholarly record of this article is published in ACM International Conference Proceeding Series (2020), available online at: https://doi-org.ezp.cud.ac.ae/10.1145/3377571.3377631en_US
dc.description.abstractThis paper analyzes the effects of E- Wallet on Abu Dhabi National Oil Company (ADNOC) customers' satisfaction. A comprehensive discussion of the various services provided by ADNOC was presented to capture related and unrelated product offerings. Given that the primary offering is fueling, ADNOC also provides services such as lubrication, car wash options and tire centers. The ADNOC stations also have alliances with the food and beverage industry such as McDonald's corporation, Costa Coffee as well as Starbucks. Given that this paper presents the first study of ANDOC's utilization of the E-Wallet and customer satisfaction, results from other industries were reviewed to establish an overview of customers' utilization of E-Payment facilities. For this study a survey was administered to solicit responses from ADNOC's customers to ascertain the satisfaction level of the utilization of the E-Wallet. Coefficient alpha was used to measure the internal consistency reliability of both E-wallet and Customer Satisfaction subsets. The research paper also used Pearson's correlation coefficient to assess the degree of possible relationship between the Pearson's correlation coefficient. Coefficient alpha was 0.85 and 0.95 for E-wallet and Customer Satisfaction respectively. Pearson's correlation coefficient test was 0.815 indicates that there is strong relationship between Pearson's correlation coefficient. The finding is expected to help ADNOC management to better understand the concept of "know your customers". © 2020 ACM.en_US
dc.identifier.citationArgimbayeva, G., Menasria, I., Elshareif, E., & Lewis, A. (2020, January). The Impact of E-Wallet on ADNOC's Customer Satisfaction. In Proceedings of the 2020 11th International Conference on E-Education, E-Business, E-Management, and E-Learning (pp. 364-368). https://doi-org.ezp.cud.ac.ae/10.1145/3377571.3377631en_US
dc.identifier.isbn978-145037294-7
dc.identifier.urihttps://doi-org.ezp.cud.ac.ae/10.1145/3377571.3377631
dc.identifier.urihttp://hdl.handle.net/20.500.12519/302
dc.language.isoenen_US
dc.publisherAssociation for Computing Machineryen_US
dc.relationAuthors Affiliation : Argimbayeva, G., Canadian University, Dubai, United Arab Emirates; Menasria, I., Canadian University, Dubai, United Arab Emirates; Elshareif, E., Canadian University, Dubai, United Arab Emirates; Lewis, A., Canadian University, Dubai, United Arab Emirates
dc.relation.ispartofseriesACM International Conference Proceeding Series;
dc.rightsPermission to reuse the abstract has been secured from Association for Computing Machinery
dc.rights.holderCopyright : © 2020 ACM.
dc.subjectADNOCen_US
dc.subjectcustomer satisfactionen_US
dc.subjectE-Paymentsen_US
dc.subjectE-Walleten_US
dc.subjectBeveragesen_US
dc.subjectCorrelation methodsen_US
dc.subjectE-learningen_US
dc.subjectElectronic moneyen_US
dc.subjectOils and fatsen_US
dc.subjectPetroleum industryen_US
dc.subjectSalesen_US
dc.subjectAbu Dhabi national oil companiesen_US
dc.subjectCustomers' satisfactionen_US
dc.subjectFood and beverage industryen_US
dc.subjectInternal consistency reliabilityen_US
dc.subjectPearson's correlation coefficientsen_US
dc.subjectProduct offeringsen_US
dc.subjectResearch papersen_US
dc.titleThe Impact of E-Wallet on ADNOC's Customer Satisfactionen_US
dc.typeConference Paperen_US

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