Promoting Health Brands through Social Media. A Quantitative Analysis about the World’s Best Cancer Hospitals

Date
2022
Authors
Aguerrebere, Pablo Medina
Medina, Eva
Pacanowski, Toni González
Journal Title
Journal ISSN
Volume Title
Publisher
Servicio de Publicaciones de la Universidad de Navarra
Abstract
Cancer hospitals enforce different initiatives to accelerate digital transformation, such as mobile health or artificial intelligence. Nevertheless, some health professionals are not willing to adopt these technologies. In order to change some employees’ perspectives, these hospitals resort to social media platforms. This paper aims to evaluate how the worlds’ best cancer hospitals manage social media platforms, as well as their corporate website, with the aim of disseminating brand-related content and reinforce their reputation. Therefore, we reviewed literature on cancer hospitals’ corporate communication strategies, brand, social media platforms and online patient communities. We then resorted to 48 quantitative indicators to analyze how the 200 best cancer hospitals in the world managed Facebook, Twitter and YouTube, as well as their corporate website, for branding purposes. In order to identify the 200 best hospitals, we explored the World’s Best Specialized Hospitals 2021, an annual ranking published by Newsweek and Statista. The 48 indicators covered different elements concerning the hospitals’ identity and communication activities, as well as patient engagement on social media platforms. Our quantitative analysis proved that most cancer hospitals had a corporate website (70.5%) as well as a profile on Facebook (74%), Twitter (74.5%) and YouTube (67.5%). Nevertheless, most of them did not respect the 48 key performance indicators. Finally, we proposed three main conclusions: a) cancer hospitals should establish a Corporate Communication Department employing different experts in communication, health and big data; b) they should promote an integrated corporate communication approach; and c) they should implement brand ambassador programmes. © 2022 Communication & Society ISSN 0214-0039 E ISSN 2386-7876.
Description
This work is licensed under Creative Commons License and full text is openly accessible in CUD Digital Repository. The version of the scholarly record of this article is published in Communication and Society (2022), available online at: https://doi.org/10.15581/003.35.4.165-184
Keywords
brand, Cancer, communication, hospitals, reputation, social media
Citation
Aguerrebere, P. M., Medina, E., & Pacanowski, T. G. (2022). Promoting health brands through social media. A quantitative analysis about the World’s best cancer hospitals. Communication and Society, 35(4), 165-184. https://doi.org/10.15581/003.35.4.165-184