Events and Tourism Management
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- ItemTourist satisfaction montenegro : destination management quality indicator(Centar for Quality, 2019) Bulatović, Iva; Stranjančević, AnaContemporary tourists are highly demanding, they look for new experiences and unique sensations, while their satisfaction is an indicator of destination quality. Awareness of the factors of tourist satisfaction is of crucial importance for destination management. This paper examines the satisfaction of tourists on the example of Montenegro. In Montenegro, the tourist satisfaction was not much studied which reflects the originality of this research. Factors of tourist satisfaction represent an indicator of the destination management quality. When critical points of tourist offer are known, it is easier for destination management to create strategic plans and to focus on quality improvements. Research results confirm that the existing resources of Montenegro as a tourist destination are not well designed nor properly exploited and that the tourist offer is incomplete. Authors give recommendations on how to increase the level of tourist satisfaction and how tourist satisfaction can help destination management to ensure quality. © CQM - 2019.
- ItemIntegrated model of religious tourism in underdeveloped destinations(Geographical Institute "Jovan Cviji" of the Serbian Academy of Sciences and Arts, 2019) Bulatović, Iva; Stranjančević, AnaThe development of religious tourism in underdeveloped destinations is a quite complex, demanding, and challenging process. This study aims to address the issues related to the management of religious tourism destination and therefore contribute to establishing the professional management structure within the Old Royal Capital of Cetinje as a religious tourism destination. In order to facilitate future planning and organization inside and outside the destination, an integrated model of religious tourism development that can be applied in all the destinations in an early stage of their development or in undeveloped destinations is proposed. For the purpose of this paper, the attitudes of local people regarding the current development of religious tourism in the area of Cetinje (Montenegro) were explored. The total number of 161 residents was examined using a questionnaire method. The research results show that religious tourism is not well-developed in this area and therefore it is necessary to define precise instructions for developing a tourism product of this type. Based on the research findings, mission, vision, and strategic goals for the sustainable development of religious tourism in Cetinje were defined. © 2019, Geographical Institute "Jovan Cviji" of the Serbian Academy of Sciences and Arts. All rights reserved.