Human Resource Management
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Item Leadership in the UAE(Edward Elgar Publishing Ltd., 2011) Suliman, Abubakr M.; Hayat, RehanaExtract from the INTRODUCTION : The United Arab Emirates (UAE) as a modern nation came into being following Britain’s 1968 announcement of its decision to withdraw from its colonial holdings East of Suez within three years. Up to this date, Britain had been the dominant foreign power in the region for over 200 years (Crystal 2011), concluding a series of treaties with local rulers including the Treaty of Maritime Peace in Perpetuity (1853) and exclusive agreements for the defence and foreign affairs of what had become known as the Trucial States. With Britain’s withdrawal, the seven Emirates of the Trucial States (Abu Dhabi, Dubai, Ajman, Fujairah, Sharjah, Ras al-Khaimah and Umm al-Qaiwain) became the federal nation that is the UAE. In the context of the region, the politics of the UAE has been relatively stable: Sheikh Zayed came to power in Abu Dhabi in a widely supported palace coup in 1966, and Sharjah has seen power disputed in 1972 and 1987, but recent successions have been smoother (Crystal 2011; see also MiltonEdwards 2006) despite the recent resurrection of the succession dispute in Ras al-Khaimah (Kerr 2010). The UAE has also been fortunate in its natural resources, with around 9 per cent of world oil resources (see Chapter 1, Table 1.6). However, this has led to particular challenges in other ways, especially in dealing with large numbers of migrant workers – up to 80 per cent of the population (Davidson 2008; UNDP 2009) – a challenge that will be discussed in...Item Emotional intelligence, work/family conflict, and work values among customer service representatives : basis for organizational support(Institute of Eastern Europe and Central Asia, 2015) Sergio, Rommel Pilapil; Ormita, Luzelle Anne Gonzales-Lim; Dungca, Antonette Lazaro; Ocampo-Gonzales, JenniferThis research paper discusses the profile of emotional intelligence, work/family conflict, and work values among 437 purposively selected customer service representatives (CSRs) from the Middle East, Iran, Pakistan, Russia, India, and the Philippines. Moreover, the study leads to a set of organizational change development programs to assist organizations coping with their diversity concerns. Descriptive, comparative-correlational methods were employed. This paper also aims to find the correlates of emotional intelligence such as work/family conflict, and work values. The researchers utilized several instruments, the Demographic Profile Sheet, Emotional Competence Inventory, Work/Family Conflict Scale, and Work Values Inventory. The general findings reveal that there is a significant relationship between emotional intelligence and work/family conflict, particularly in the areas of self-management, social awareness and relationship management. There is a significant relationship between emotional intelligence (particularly in the clusters of self-management, social awareness and relationship management) and work values (specifically in the areas of management, achievement, supervisory relations, way of life, and independence). The organizational development support programs with emphasis on diversity management have been recommended to set future directions for call center organizations involved in the study. © 2015, Institute of Eastern Europe and Central Asia. All rights reserved.Item The Role of Organisational Commitment, Leadership Style, Strategic Human Resources Practices and Job Satisfaction Towards Sustainable Tourism Industry: Comparative Study in the UAE and Malaysia(Springer Science and Business Media B.V., 2017) Zarim, Zainal Abu; Mohamad, Osman Bin; Rahman, Muhammad Sabbir; Zaki, Hafizah Omar; Sergio, Rommel Pilapil; Haladay, Diana J.The role of organisational commitment, leadership and strategic human resources practices towards developing a sustainable tourism industry has received limited attention under multi-country perspective. The aim of this research project is to concentrate on testing hypothesis derived from theories presented by leading scholars regarding the potential impact of organisational commitment, leadership style, strategic human resources practices and job satisfaction towards developing sustainable tourism industry, using cross-sectional data from the UAE and Malaysia. The research is empirically motivated where the survey is to be conducted among managers and employees from different tourism service providers in the UAE and Malaysia. Convenience sampling and a survey of questionnaires have been utilised in both countries. Although several assumptions and judgements have been tested regarding the foundation of sustainable tourism, there were still very few empirical research gaps on the comparative study with regard to strategic human resources aspects in preparing a sustainable tourism industry. The research findings showed that there is a positive and significant relationship between the independent variables, such as organisational commitment, leadership style, strategic human resources practices and job satisfaction with the dependent variable, sustainable tourism in both countries. The findings also revealed the antecedents of creating sustainable tourism industry by concentrating on human resources practices which is deemed to contribute to the UAE and Malaysian tourism industry. This explains the necessity for intra-country cooperation (between the UAE and Malaysia) for the preparation of a favourable environment and mobilisation of strategic human resources for sustainable tourism growth. © 2017, Springer International Publishing Switzerland.Item Ambition at work and career satisfaction : the mediating role of taking charge behavior and the moderating role of pay(Emerald Group Publishing Ltd., 2017) El Baroudi, Sabrine; Fleisher, Chen; Khapova, Svetlana N.; Jansen, Paul; Richardson, JuliaPurpose: The purpose of this paper is to examine the moderating role of pay in the relationship between employee ambition and taking charge behavior, and its subsequent effects on employee career satisfaction. Design/methodology/approach: A two-wave quantitative investigation was conducted among alumni of a large public university in the Netherlands. Findings: The results show that taking charge behavior mediates the positive relationship between employee ambition and career satisfaction. They also show that pay positively moderates this mediation, such that the relationship between employee ambition and taking charge behavior is stronger when ambitious employees receive an increase in pay, leading to increased career satisfaction. Conversely, a decrease in pay does not moderate ambitious employees’ taking charge behavior and the impact on their career satisfaction. Research limitations/implications: The study draws on self-report data collected in one country: the Netherlands. Practical implications: The study highlights the importance of pay for higher job involvement, demonstrating its impact on taking charge behavior among employees with higher levels of ambition. Originality/value: This is the first empirical study to examine the impact of pay on employees’ taking charge behavior and the subsequent implications for career satisfaction. © 2017, © Emerald Publishing Limited.Item The Effects of Age on Job Crafting: Exploring the Motivations and Behavior of Younger and Older Employees in Job Crafting(Springer Science and Business Media B.V., 2017) Baroudi, Sabrine El; Khapova, Svetlana N.Purpose: This paper contributes to the job-crafting theory of Wrzesniewski and Dutton (The Academy of Management Review 26(2):179–201, 2001) by exploring the effects of age on job-crafting behaviors (i.e., task crafting, relational crafting, and cognitive crafting) and on job-crafting motivations (i.e., the need for personal control, the desire to create and sustain a positive self-image, and the need for human connection). Design/methodology/approach: Semi-structured interviews were conducted with 16 younger and 15 older employees (n = 31) at a socially responsible non-profit organization in the Netherlands. The qualitative data were analyzed in two major steps: (1) identifying job-crafting motivations and behaviors in older and younger employees and (2) identifying and comparing the differences in the job-crafting motivations and behaviors between older employees and younger employees. Findings: We found that both older and younger employees are likely to engage in job-crafting behavior to assert control over their jobs and to create a positive self-image. However, younger employees may have two different motivations (personal control and positive self-image) for engaging in such job-crafting behavior. Whereas both younger and older employees engage the most in task crafting, younger employees are more likely to engage in all three types of job-crafting behavior; additionally, we found that the three different forms of job-crafting behavior of younger employees occur in conjunction with one another. Research limitations/implications: This study contributes to the original job-crafting model of Wrzesniewski and Dutton (The Academy of Management Review 26(2):179–201, 2001) by including the effect of age in the model, and by demonstrating the importance of studying the three original main job-crafting motivations and behaviors separately from one another. Practical implications: This paper addresses the multigenerational challenges of the contemporary workforce. It demonstrates that managers may play a pivotal role in stimulating older employees to engage in job-crafting behaviors by informing them about job-crafting strategies and providing them with more opportunities to engage in job crafting. Originality/value: This paper is original in that it re-examines, refines, and enriches the job-crafting model of Wrzesniewski and Dutton (The Academy of Management Review 26(2):179–201, 2001), which is receiving a growing interest among researchers and business practitioners. © 2017, Springer International Publishing Switzerland.Item Educational Tourism in Dubai: The Global Higher Education Hub Across Culture(Springer Science and Business Media B.V., 2017) Antiado, Djonde Frega A.; Castillo, Fermin G.; Tawadrous, Maher Ibrahim MikhaelTourism in Dubai is an integral part of the Dubai government’s strategy for a sustainable future. Dubai being the most populous among the seven Emirates of United Arab Emirates serves as a gateway for tourism, business, investment, and education. Educational tourism is becoming a popular destination in major key cities around the world and Dubai, United Arab Emirates, is one of the leading destinations in that aspect. Dubai’s reputation in the tourism industry is remarkable as it offers better infrastructure, quality of life, and most of all a very safe place for education, tourism, and more. Educational tourism in Dubai plays significant role in knowledge management across society. This research study examines the suitability of Dubai as the frontrunner as education hub in United Arab Emirates and in the GCC region. Understanding the diversity makes it a multicultural educational hub for education and tourism. © 2017, Springer International Publishing Switzerland.Item Human Resource Management Practices: A Case of Telecommunication Company in the United Arab Emirates(Springer Science and Business Media B.V., 2017) Sergio, Rommel Pilapil; Moyalan, Louis Jos; al-Ali, Hadi Ramadan; Al Bannai, Mana MohammedItem Employee engagement and empowerment as gateway towards retention : the case of Volkswagen group(Institute of Eastern Europe and Central Asia, 2018) Sergio, Rommel P.; Rylova, MariaTwo themes of best human resource management practices--employee empowerment and engagement have been considered a fundamental tool to increase the retention within any organization. This research paper utilized a qualitative-descriptive design through secondary sources of data collection, which centered on the case of Volkswagen Group, its retention rates and various programs offered to employees. The analysis establishes the link between employee retention and the two variables of employee empowerment and engagement. It has been revealed that employee empowerment and engagement are significant links to retention. Moreover, both empowerment and engagement contribute to a more open, innovative environment, faster decision-making, and more importantly, create loyalty and organizational commitment. The company under study serves as an excellent example of high retention rates as well as a company that focuses a lot on its employees and their happiness within the organization despite its concerns in the past. © 2018, Institute of Eastern Europe and Central Asia. All rights reserved.Item Training effectiveness during technological changes in Dubai-based companies: perspectives from managers and employees(Emerald Group Publishing Ltd., 2018) El Baroudi, Sabrine; Abdulaal, Dawood Yaseen; Rampur, MahanteshPurpose: This paper aims to investigate the effectiveness of training during technological changes in Dubai-based companies by focusing on training program characteristics and employees’ training motivations. Design/methodology/approach: A qualitative investigation was conducted that included interviews with eight managers and seven employees. Findings: As demonstrated by the study results, managers and employees suggest that the 70-20-10 training model is effective for preparing employees to independently implement technological changes. However, employees argue that training motivations are not stable and vary within and among individuals during any organizational change, although this consideration is not acknowledged by managers. Originality/value: This study is the first to focus on identifying how change management can be improved in Dubai-based companies via effective training. © 2018, Emerald Publishing Limited.Item A data analytic approach of job satisfaction : a case study on airline industry(World Scientific Publishing Co. Pte Ltd, 2019) Kalawilapathirage, Hansani; Omisakin, Olufemi; Zeidan, SusanIntense competition has made it critical for airlines to retain its highly capable staff by ensuring the highest job satisfaction of its employees. This competition has resulted from the emergence of budget airlines focussed on a niche market. To provide a differentiated passenger experience whilst flying with airlines, the management should ensure that all the staff, including ground level and cabin crew, who are the initial contact point with customers are highly satisfied in terms of their job roles. The study evaluates human resource (HR) factors affecting job satisfaction with a given (anonymous) airline. A detailed study and analysis of major factors contributing to job satisfaction in the said airline was carried out. In analysing the relationship and current level of job satisfaction, the study uses a quantitative approach, with primary data obtained from questionnaires completed by employees in one of the airlines. Further, the study has identified independent variables as being financial rewards and recognition, training and development, and work environment. Statistical tools, such as correlation and regression analysis, are used to evaluate the responses from questionnaires and to provide significance of the independent variables contributing to job satisfaction. © 2019 World Scientific Publishing Co.Item Telecommuting Versus Traditional Work Environment: Determinants of Job Satisfaction as Perceived by Individual Contributors and Supervisors(Springer Science and Business Media B.V., 2020) Caranto, Melfi Masongsong; Sergio, Rommel Pilapil; Oribiana, Melchor ZabalaThe study delved into telecommuting and traditional work environment as determinants of job satisfaction as perceived by individual contributors and supervisors of a multinational manufacturing firm based in the USA. Specifically, the researchers intend to find out if there is a significant relationship between the respondents’ profile variables and the perception of the individual contributors and supervisors on telecommuting. Consequently, the paper established the relationship between job satisfaction and the traditional work environment and with telecommuting. The study employed quantitative-descriptive design by utilizing primary data through survey method. The study used the perception survey with three parts, namely, demographic profile, job satisfaction, and telecommuting survey. For the interpretation of data, frequency distribution, mean scores, percentage, and chi-square (tested at 0.05 level of significance) were used. The major results revealed that the respondents have better job satisfaction as they practice telecommuting and that they prefer this as an alternative work environment over the traditional office setup. In the light of the foregoing data, it is recommended that industries of today consider how technology can be of advantage not only for the machinery to improve its productivity and output but most importantly to enhance the employees’ welfare. © Springer Nature Switzerland AG 2020.Item Does the association between workload and work engagement depend on being workaholic? A cross-cultural study on Italian and Canadian employees(University of Salento, 2020) Presti, Alessandro Lo; Kertechian, Kevin Sevag; Landolf, AlfonsoWork intensification implies increased workload which, in turn, can impact on work engagement, and workaholism; however, their mutual relations have not received adequate scholarly attention up to now. This cross-cultural study, grounded on the Job Demands-Resources model, examined the association between workload and work engagement and verified if workaholism acted as a moderator. Moreover, we examined if cultural differences affected these associations. To this purpose, 416 Canadian and 412 Italian employees filled a cross-sectional questionnaire. The association between workload and work engagement varied significantly between countries, and was moderated by workaholism. Results discussed in view of the theoretical framework provide insights for both scholars and managers in terms of human resource management and job design. © 2020. This work is copyrighted by Università del Salento, and is licensed under a Creative Commons Attribuzione - Non commerciale - Non opere derivate 3.0 Italia License.Item Market driven by sustainable construction and demolition waste in UAE [Mercado impulsado por la construcción sostenible y los desechos de demolición en los EAU](Universidad del Zulia, 2020) Gernal, M.L.; Sergio, R.P.; Musleh, A.J.This paper aims to evaluate the regulations in the United Arab Emirates (UAE) treatment plant, and its market-driven acceptability of using construction and demolition waste (CDW). This research paper highlights the exceptional work of the 10 construction companies in the UAE in their operational achievements as turnaround after the recession. Effective strategies helped businesses during this period including the expansion into crisis-resistant markets such as acceptability of the market to use CDW; introducing market lines; maintaining prices while augmenting existing products; developing adaptive positioning; using informative advertisements; and pruning marginal channels. © 2020, Universidad del Zulia. All rights reserved.Item Understanding the effects of toxic leadership on expatriates' readiness for innovation: an Uzbekistan case(Institute of Eastern Europe and Central Asia, 2020-03) Hoffman, Ettiene Paul; Sergio, Rommel PilapilEver-growing business challenges emphasize the necessity for organizations to develop a competent workforce to achieve more stable and inclusive growth. Therefore, this study explored the ever-growing interest in expatriate workers to support organizational competitiveness. This study focuses on Uzbekistan, as its growing competitiveness is pressurizing leader-follower dyads and organizational innovation capabilities to improve productivity, reduce costs, and become more profitable. Workplace environments can be sensitive towards leadership behaviours that can adversely affect expatriates’ readiness for innovation. Therefore, this research study addressed the gap in empirical evidence within the leadership literature relevant to the interplay between toxic leadership and expatriates’ readiness for innovation. This qualitative descriptive study employed an explorative phenomenological cross-sectional design (n=10) into expatriates’ real-life experiences to understand the effects of toxic leadership on their readiness for innovation. The findings from the phenomenological study suggest that toxic leadership can adversely affect expatriate’s readiness for innovation. © 2020, Institute of Eastern Europe and Central Asia. All rights reserved.Item Covid-19, physical distancing in the workplace and employees mental health: Implications and insights for organizational interventions-narrative review(Medicinska Naklada Zagreb, 2021) Hamouche, SalimaPhysical distancing is one of the non-pharmaceutical measures adopted to prevent the spread of COVID-19. Although it appears to be effective in mitigating this spread, its implementation in workplaces may undermine employees mental health. In fact, torn between the fear of contagion and the need to maintain their jobs, employees must also comply with physical distancing measures in the workplace, which alter social interactions and set a predetermined frame and distance that guide employees behaviors within the organization while they need empathy. This situation might increase their level of stress. This paper is a narrative review that addresses the impact of physical distancing in the workplace on employees mental health. It presents the main factors that might moderate this impact and it recommends organizational interventions that can help to mitigate it. Physical distancing measures in workplaces are necessary and inevitable. Notwithstanding, they might undermine employees mental health, whence the importance to implement proper organizational actions to support employees and to facilitate their adaptation, in this unprecedented organizational change. This paper examines a relatively unexplored topic. It goes beyond examining social isolation to explore how setting a predetermined frame and distance can have an impact on employees mental health and recommends interventions that might help organizations to prevent mental health issues. © 2021 Medicinska Naklada Zagreb. All rights reserved.Item COVID-19 and the new forms of employment relationship: implications and insights for human resource development(Emerald Group Holdings Ltd., 2021) Hamouche, Salima; Chabani, ZakariyaPurpose: The labor market has witnessed the increase of the new forms of employment relationship (freelancers, contingent workers, and gig workers) due to the COVID-19 outbreak, generating new workforce patterns that represent a significant challenge for human resource development (HRD) professionals in organizations. Studies that have addressed these new forms of employment relationship and HRD during this pandemic are sparse. This paper aims to broaden the scope of HRD research by exploring the implications of these new forms of employment relationship for HRD in the time of COVID-19. It also provides insights for HRD professionals as well as governments into how to address this challenge. Design/methodology/approach: This paper is a viewpoint that addresses the new workforce patterns generated by the COVID-19 pandemic and their implications for HRD at the organizational, individual and national levels. Findings: COVID-19 sheds light on the importance of atypical workers who can create a competitive advantage for organizations, ensure their continuity and significantly benefit national and societal well-being in times of health crisis. However, these atypical workers are often overlooked when it comes to training and development. Whence the importance, for HRD professionals and governments, to address their situation and to integrate them into organizational and national HRD plans and programs, by going beyond traditional models of HRD which focus mainly on standard employees. Originality/value: This paper examines a relatively unexplored topic. Besides examining the implications of the new forms of employment relationship, for HRD, it provides insights for HRD professionals and governments into how to address the challenges related to these new forms of employment relationship. © 2021, Emerald Publishing Limited.Item Quality model construction and continuous improvement mechanism design in OBE education(Sciendo, 2021) Yong, Wang; Kharabsheh, Radwan; Bester, FrancoisThe construction of quality model for outcome-based education (OBE) Education Mode is an important foundation to guarantee the effective implementation of OBE education reform. The quality model for OBE Education Mode is constructed by layers in this paper according to the reverse design characteristics of OBE Education Mode, which is centred on the students' learning outcome quality, and in accordance with the closed-loop control requirements for quality. Based on the design of the quality monitoring mechanism, the achievement evaluation mechanism and the feedback and improvement mechanism, a three-dimensional, linked and whole-process quality model system is formed with daily monitoring as the means, the achievement evaluation as the core, the feedback of evaluation result as the focus and the continuous improvement as the goal. Finally, the suggestions are made at the level of implementation to further guarantee the operation effect of the quality model, and so as to offer the important assurance for overall promotion of OBE Education Mode reform. © 2021 Wang Yong et al., published by Sciendo 2021.Item Occupational identity, work, and burnout among managers: Do high performance human resource management practices play a moderator role?(Routledge, 2021) Hamouche, Salima; Marchand, AlainThis study seeks to examine the association between managers’ occupational identity, high performance management practices, and managers’ burnout. We propose a theoretical model that integrates identity theory into stress and human resource management research. We investigate the proposition that a weak verification of manager’s identity will be associated with a higher level of burnout, and that high-performance human resource management practices (HPHRMPs) moderate this association. Data came from SALVEO, a cross-sectional study conducted in the province of Quebec (Canada). Data were obtained from 314 managers nested in 56 workplaces. The results show a significant association between a low level of verification of some standards of the manager’s identity and burnout, mainly work demands and recognition. Thus, a low level of identity verification regarding work demands is associated with a low level of burnout. While a low level of identity verification regarding recognition is associated with a high level of burnout. HPHRMPs do not moderate the relation between managers’ verification of occupational identity and burnout. Seldom are studies that have analyzed the link between managers’ occupational identity, burnout, and HPHRMPs. By integrating the theory of identity, the theoretical model developed in this research offers a new perspective to explain managers’ burnout. © 2021 Taylor & Francis Group, LLC.Item Linking work, occupational identity and burnout: the case of managers(Emerald Group Holdings Ltd., 2021) Hamouche, Salima; Marchand, AlainPurpose: Based on identity theory, identity represents a set of meanings individuals hold for themselves based on their role in the society. Hence, they often engage in the process of verifying their role, seeking for the compatibility between these meanings and those perceived in a specific lived situation. If this compatibility is not perceived, this is likely to generate negative emotions. that could compromise their mental health. This paper examines the contribution of a weak verification of role identity in the explanation of managers ‘burnout. It aims at integrating identity theory into occupational stress research by analysing the proposition that a low level of verification of a salient role-identity will be associated with a high level of burnout. Hence, we consider identity salience as a moderating variable. Design/methodology/approach: Cross-sectional data of 314 Canadian managers employed in 56 Quebec firms. Multilevel regression analyses were performed to analyse the data. Findings: Low levels of verification of some standards of managers' role identity, mainly work demands and recognition which encompasses (monetary and non-monetary recognition, career prospects and job security) are significantly associated with managers' burnout. Furthermore, as predicted, results show that identity salience plays a moderating role on the relation between a weak verification of some standards of managers' role identity and burnout, mainly work demands, superior support and recognition. Originality/value: This study proposes a relatively unexplored approach for the study of managers' burnout. It broadens the scope of research on workplace mental health issues, by the integration of the identity theory. © 2020, Emerald Publishing Limited.Item Human resource management and the COVID-19 crisis: Implications, challenges, opportunities, and future organizational directions(Cambridge University Press, 2021) Hamouche, SalimaThe COVID-19 has grandly shaken all organizations, creating a complex and challenging environment for managers and human resource management (HRM) practitioners, who need to find ingenious solutions to ensure the continuity of their companies and to help their employees to cope with this extraordinary crisis. Studies addressing the impact of this crisis on HRM are sparse. This paper is a general literature review, which aims at broadening the scope of management research, by exploring the impact of the COVID-19 on HRM. It identifies the main challenges and opportunities that have arisen from this new pandemic and it offers insights for managers and HRM practitioners into possible future organizational directions that might arise from these opportunities. © 2021 Cambridge University Press. All rights reserved.