Browsing by Author "Sergio, Rommel Pilapil"
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Item Emotional intelligence, work/family conflict, and work values among customer service representatives : basis for organizational support(Institute of Eastern Europe and Central Asia, 2015) Sergio, Rommel Pilapil; Ormita, Luzelle Anne Gonzales-Lim; Dungca, Antonette Lazaro; Ocampo-Gonzales, JenniferThis research paper discusses the profile of emotional intelligence, work/family conflict, and work values among 437 purposively selected customer service representatives (CSRs) from the Middle East, Iran, Pakistan, Russia, India, and the Philippines. Moreover, the study leads to a set of organizational change development programs to assist organizations coping with their diversity concerns. Descriptive, comparative-correlational methods were employed. This paper also aims to find the correlates of emotional intelligence such as work/family conflict, and work values. The researchers utilized several instruments, the Demographic Profile Sheet, Emotional Competence Inventory, Work/Family Conflict Scale, and Work Values Inventory. The general findings reveal that there is a significant relationship between emotional intelligence and work/family conflict, particularly in the areas of self-management, social awareness and relationship management. There is a significant relationship between emotional intelligence (particularly in the clusters of self-management, social awareness and relationship management) and work values (specifically in the areas of management, achievement, supervisory relations, way of life, and independence). The organizational development support programs with emphasis on diversity management have been recommended to set future directions for call center organizations involved in the study. © 2015, Institute of Eastern Europe and Central Asia. All rights reserved.Item Human Resource Management Practices: A Case of Telecommunication Company in the United Arab Emirates(Springer Science and Business Media B.V., 2017) Sergio, Rommel Pilapil; Moyalan, Louis Jos; al-Ali, Hadi Ramadan; Al Bannai, Mana MohammedItem Intercultural Competencies for Career Advancement: A Comparative Study of Managerial Competencies in United Arab Emirates and Malaysia(Springer Science and Business Media B.V., 2017) Haladay, Diana J.; Sergio, Rommel Pilapil; Makki, Ahmed M.; Zarim, Zainal Abu; Ismail, Mohd NorThis research paper examines competencies and career advancement of 338 managers in two different countries: the United Arab Emirates and Malaysia. The descriptive-correlational survey method has been utilized. Research findings show that managerial competencies are similar across the two countries. It also reveals that managerial competencies are also a strong predictor of career advancement. There is limited research on the impact of culture on competencies and career advancement in non-Western countries. Thus, this research study benchmarks the similarities and differences of the impact of culture and competencies in career advancement at the managerial level in these two non-Western countries. © 2017, Springer International Publishing Switzerland.Item The Role of Organisational Commitment, Leadership Style, Strategic Human Resources Practices and Job Satisfaction Towards Sustainable Tourism Industry: Comparative Study in the UAE and Malaysia(Springer Science and Business Media B.V., 2017) Zarim, Zainal Abu; Mohamad, Osman Bin; Rahman, Muhammad Sabbir; Zaki, Hafizah Omar; Sergio, Rommel Pilapil; Haladay, Diana J.The role of organisational commitment, leadership and strategic human resources practices towards developing a sustainable tourism industry has received limited attention under multi-country perspective. The aim of this research project is to concentrate on testing hypothesis derived from theories presented by leading scholars regarding the potential impact of organisational commitment, leadership style, strategic human resources practices and job satisfaction towards developing sustainable tourism industry, using cross-sectional data from the UAE and Malaysia. The research is empirically motivated where the survey is to be conducted among managers and employees from different tourism service providers in the UAE and Malaysia. Convenience sampling and a survey of questionnaires have been utilised in both countries. Although several assumptions and judgements have been tested regarding the foundation of sustainable tourism, there were still very few empirical research gaps on the comparative study with regard to strategic human resources aspects in preparing a sustainable tourism industry. The research findings showed that there is a positive and significant relationship between the independent variables, such as organisational commitment, leadership style, strategic human resources practices and job satisfaction with the dependent variable, sustainable tourism in both countries. The findings also revealed the antecedents of creating sustainable tourism industry by concentrating on human resources practices which is deemed to contribute to the UAE and Malaysian tourism industry. This explains the necessity for intra-country cooperation (between the UAE and Malaysia) for the preparation of a favourable environment and mobilisation of strategic human resources for sustainable tourism growth. © 2017, Springer International Publishing Switzerland.Item Telecommuting Versus Traditional Work Environment: Determinants of Job Satisfaction as Perceived by Individual Contributors and Supervisors(Springer Science and Business Media B.V., 2020) Caranto, Melfi Masongsong; Sergio, Rommel Pilapil; Oribiana, Melchor ZabalaThe study delved into telecommuting and traditional work environment as determinants of job satisfaction as perceived by individual contributors and supervisors of a multinational manufacturing firm based in the USA. Specifically, the researchers intend to find out if there is a significant relationship between the respondents’ profile variables and the perception of the individual contributors and supervisors on telecommuting. Consequently, the paper established the relationship between job satisfaction and the traditional work environment and with telecommuting. The study employed quantitative-descriptive design by utilizing primary data through survey method. The study used the perception survey with three parts, namely, demographic profile, job satisfaction, and telecommuting survey. For the interpretation of data, frequency distribution, mean scores, percentage, and chi-square (tested at 0.05 level of significance) were used. The major results revealed that the respondents have better job satisfaction as they practice telecommuting and that they prefer this as an alternative work environment over the traditional office setup. In the light of the foregoing data, it is recommended that industries of today consider how technology can be of advantage not only for the machinery to improve its productivity and output but most importantly to enhance the employees’ welfare. © Springer Nature Switzerland AG 2020.Item Understanding the effects of toxic leadership on expatriates' readiness for innovation: an Uzbekistan case(Institute of Eastern Europe and Central Asia, 2020-03) Hoffman, Ettiene Paul; Sergio, Rommel PilapilEver-growing business challenges emphasize the necessity for organizations to develop a competent workforce to achieve more stable and inclusive growth. Therefore, this study explored the ever-growing interest in expatriate workers to support organizational competitiveness. This study focuses on Uzbekistan, as its growing competitiveness is pressurizing leader-follower dyads and organizational innovation capabilities to improve productivity, reduce costs, and become more profitable. Workplace environments can be sensitive towards leadership behaviours that can adversely affect expatriates’ readiness for innovation. Therefore, this research study addressed the gap in empirical evidence within the leadership literature relevant to the interplay between toxic leadership and expatriates’ readiness for innovation. This qualitative descriptive study employed an explorative phenomenological cross-sectional design (n=10) into expatriates’ real-life experiences to understand the effects of toxic leadership on their readiness for innovation. The findings from the phenomenological study suggest that toxic leadership can adversely affect expatriate’s readiness for innovation. © 2020, Institute of Eastern Europe and Central Asia. All rights reserved.Item University lecturers acceptance of moodle platform in the context of the COVID-19 pandemic(Emerald Group Holdings Ltd., 2023-07-25) Taamneh, Abdallah; Alsaad, Abdallah; Elrehail, Hamzah; Al-Okaily, Manaf; Lutfi, Abdalwali; Sergio, Rommel PilapilPurpose: This study aimed at determining factors which affect university lecturers’ adoption of the Moodle platform under the conditions of COVID-19. In considering the condition of the COVID-19 pandemic, the unified theory of acceptance and use of technology (UTAUT) model was applied and extended by adding two additional variables of learning demand and time pressure to assess their influence on Moodle platform adoption. Design/methodology/approach: Data were obtained from the 226 participants through an online structured questionnaire. The covariance-based approach of structural equation modeling was used to examine the proposed model. The structural model was tested using the maximum likelihood method of analysis of a moment structures to analyze the study’s hypotheses. Findings: Results suggest that performance expectations have a substantial influence on behavioral intent. The effort expectancy, social effect and facilitative factors have no effects on behavioral intentions. Facilitating conditions directly and significantly affect the actual use of Moodle. The results also reveal that learning demands, which is a salient predictor of perceived time pressure, in turn directly and significantly affects the actual use of Moodle. Finally, the behavioral intention has a strong influence on Moodle’s actual usage. Originality/value: Although the UTAUT 2 model is considered to be a new and updated version of UTAUT, it has not been used since newly added variables, namely, price, habit and hedonic motivations, are less related to the context and to avoid respondents’ paradox. Moreover, using the Moodle platform in the researched context is compulsory for both students and instructors. Discussion, insights, limitations and recommendations for future studies are suggested. © 2022, Emerald Publishing Limited.