Browsing by Author "Lewis, Alfred"
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Item The Impact of E-Wallet on ADNOC's Customer Satisfaction(Association for Computing Machinery, 2020-10-01) Argimbayeva, Gaukharay; Menasria, Ines; Elshareif, Elgilani; Lewis, AlfredThis paper analyzes the effects of E- Wallet on Abu Dhabi National Oil Company (ADNOC) customers' satisfaction. A comprehensive discussion of the various services provided by ADNOC was presented to capture related and unrelated product offerings. Given that the primary offering is fueling, ADNOC also provides services such as lubrication, car wash options and tire centers. The ADNOC stations also have alliances with the food and beverage industry such as McDonald's corporation, Costa Coffee as well as Starbucks. Given that this paper presents the first study of ANDOC's utilization of the E-Wallet and customer satisfaction, results from other industries were reviewed to establish an overview of customers' utilization of E-Payment facilities. For this study a survey was administered to solicit responses from ADNOC's customers to ascertain the satisfaction level of the utilization of the E-Wallet. Coefficient alpha was used to measure the internal consistency reliability of both E-wallet and Customer Satisfaction subsets. The research paper also used Pearson's correlation coefficient to assess the degree of possible relationship between the Pearson's correlation coefficient. Coefficient alpha was 0.85 and 0.95 for E-wallet and Customer Satisfaction respectively. Pearson's correlation coefficient test was 0.815 indicates that there is strong relationship between Pearson's correlation coefficient. The finding is expected to help ADNOC management to better understand the concept of "know your customers". © 2020 ACM.Item Re-shaping Financial Mechanisms in the Context of Technological Innovation(Association for Computing Machinery, 2020) Chaouch, Yasmina; Elshareif, Elgilani; Lewis, AlfredThis paper discusses the ability of technology to reshape and enhance some financial mechanisms in the Banking industry for example in terms of operational dynamics and the strategy formulation process. We further investigate circumstances under which banks' different segments can be affected by advances in technological potential compared to the customary banking processes and traditions. There are two major limitations of the traditional financial money arbitrage transaction systems, the time factor and resultant high level of potential foreign exchange risk and overall risk exposure. The proposed new system centers on currency arbitrage transactions and currency exchange transactions along with the high volume of currency trading. The objective of the new proposed system is to assess the quality and power of electronic business processes within the financial-Tech industry. We expect the new proposed model to be more productive in terms of minimizing the time factor and risk. © 2020 ACM.Item Transitioning to a Unified Global Currency(Association for Computing Machinery, 2020-10-01) Sheijani, Behzad Mehrpour; Elshareif, Elgilani; Lewis, AlfredThis paper discusses the advent of a new currency platform HBAR based on Hedera network. The superiority of this new platform is compared with the existing Bitcoin and Ethereum platforms. Significant differences in terms of security, cost and operational efficiencies are highlighted. Currency valuations based on the prevailing US Dollar is discussed which benefits from the current regimes of multiple monetary systems and practices. The transition to a unified global currency is expounded with the transition to a digital currency which will eliminate the consideration for currency devaluations and accompanying variations in foreign exchange rates given that the digital currency will be based on a steady state thus eliminating the need for future value considerations. © 2020 ACM.